ShinyGT360 (hereinafter referred to as “Platform”, “Software”, “Mobile Application”, or “ShinyGT360” website ) is a Software-as-a-Service (SaaS) Client Communication integration platform owned and operated by Shiny Global Technologies LLC (hereinafter referred to as “Company”, “we”, “us”, or “our”), headquartered in Dubai, United Arab Emirates.
This Privacy Policy (hereinafter referred to as “Policy”) is designed to help users (“User”, “You”, or “Your”) understand how we collect, use, store, protect, and disclose your information when you access our website, mobile application, or any related services (“Service”).
By accessing or using our Platform, you agree to the terms of this Privacy Policy. If you do not agree, please do not use or access ShinyGT360.
Compliance Statement
This Policy has been drafted in accordance with:
- UAE Data Protection Law (Federal Decree-Law No. 45 of 2021)
- EU General Data Protection Regulation (GDPR)
- Digital Personal Data Protection Act (DPDPA) 2023 – Dubai
- Information Technology Act, 2000 (Dubai)
- Other applicable international privacy and data protection regulations
Definitions
- Service: Refers to the ShinyGT360 SaaS platform, website, and mobile application operated by Shiny Global Technologies LLC.
- Personal Data: Data about a living individual who can be identified from such data (or from such data and other information likely to come into our possession).
- Usage Data: Information automatically collected through use of the Service (e.g., page visits, app activity, IP address).
- Cookies: Small data files stored on your device used to enhance your experience.
- Data Controller: The entity that determines the purposes and means of processing Personal Data. Shiny Global Technologies LLC acts as the Data Controller.
- Data Processor: A third party that processes data on behalf of the Data Controller.
- Data Subject: Any living individual using our Service who is the subject of Personal Data.
Information We Collect
We collect various types of data to provide, improve, and secure our Service:
1. Personal Data
When you register, subscribe, or interact with our platform, we may collect:
- Full name
- Email address
- Contact number (including WhatsApp)
- Company name and role
- Address, State, ZIP/Postal code, City
- Social media login credentials (if applicable)
- Any other data voluntarily provided by you
We may use this data to contact you via email, phone, SMS, or other communication methods, even if you are registered under DND/DNC/NCPR services, as long as you maintain an account with us.
2. Usage Data
Collected automatically when you use the Service:
- IP address and browser details
- Device type and operating system
- Time spent on pages, actions performed, clicks
- Unique device identifiers
- Diagnostic and performance data
3. Behavioral & Location Data
We may collect:
- Activity logs across sessions and devices
- Preferences, opt-ins, and engagement analytics
- Location information (when permitted via device settings)
You can disable location access at any time from your device settings.
4. Contact List & Files
You may upload your contact list, including names, phone numbers, and email addresses, to communicate through the ShinyGT360 platform. You may also share multimedia files (images, PDFs, videos, etc.) through our system. We only process this information to enable communication on your behalf.
5. Tracking & Cookies Data
We use cookies and similar technologies (pixels, beacons) for:
- Session management
- Remembering preferences
- Security enhancement
- Analytics and advertising personalization
You may disable cookies in your browser settings, but some features may become unavailable.
6. Device Information
We collect device-specific data such as:
- Operating system, browser type, and version
- Network connection, IP, ISP, and signal status
- Installed apps (if integrated), storage status, and usage behavior
- Bluetooth/WiFi access points for connectivity optimization
7. Third-Party Information
We may receive information about you from:
- Social media networks (if you sign up via Google, Facebook, etc.)
- Analytics or advertising partners
- Business partners providing integrated services
Use of Data
Shiny Global Technologies LLC uses your data to:
- Operate and maintain our platform
- Provide demos, onboarding, and customer support
- Notify you about updates and new features
- Personalize your experience and recommendations
- Improve analytics, security, and usability
- Detect and prevent fraud or technical issues
- Send marketing communications (you may opt out anytime)
Legal Basis for Processing (GDPR)
We may process your Personal Data under one or more of the following bases:
- You have given consent
- Processing is necessary for a contract
- Legitimate business interest (marketing, analytics, etc.)
- Legal compliance
- Payment or fraud prevention purposes
Retention of Data
We retain your Personal Data only as long as necessary for business or legal purposes.
Usage Data may be retained longer for analytics, security, and system improvement.
Transfer of Data
As a Dubai-based company serving global users, your data may be transferred and stored on servers located in or outside your country.
We ensure such transfers comply with applicable data protection laws and implement secure handling protocols.
Disclosure of Data
We may disclose your Personal Data:
- To comply with legal obligations or government requests
- To protect our rights or prevent fraud
- During a merger, acquisition, or asset sale (your data may be transferred)
Security of Data
We use industry-standard encryption, firewalls, and secure storage to protect your Personal Data.
However, no method of electronic transmission or storage is 100% secure. You acknowledge this inherent risk by using our Service.
Your Data Protection Rights
Depending on your region (GDPR, DPDPA, UAE Law), you may have the following rights:
- Access, correct, or delete your Personal Data
- Restrict or object to processing
- Withdraw consent at any time
- Data portability (receive your data in a readable format)
You can request these actions by emailing us at app@shinygt360.com
.
Third-Party Services
We may use third-party providers for analytics, payments, and communication:
- Google Analytics / Firebase – for analytics
- Meta (Facebook, Instagram) – for advertising and remarketing
- Stripe / Razorpay / Apple / Google Play – for secure payments
Each provider has its own privacy practices which we recommend reviewing.
Refund Policy
All payments made are non-refundable.
No partial or prorated refunds will be issued upon cancellation of service or subscription.
Children’s Privacy
Our Service is not directed at individuals under 18 years of age.
We do not knowingly collect data from minors. If you believe a minor has provided data, contact app@shinygt360.com
to remove it.
Changes to This Privacy Policy
We may update this Policy periodically.
You will be notified via email or a prominent notice within the platform.
Updates become effective upon posting.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
Shiny Global Technologies LLC
Umm ramool, 24 C St, Office 3A, Dubai
📧 Email: app@shinygt360.com